Terms of Service

1. Introduction

Welcome to DigitizeBox (“Company,” “we,” “us,” or “our”). These Terms of Service (“Terms”) govern your access to and use of our services, including but not limited to website development, Electronic Health Record (EHR) systems, scheduling systems, and related software solutions (collectively, the “Services”).

By accessing or using our Services, you agree to be bound by these Terms.

2. Services Provided

We offer the following services:

• Custom website design and development
• Electronic Health Record (EHR) system development and maintenance
• Scheduling and appointment management systems
• Software integration and customization
• Technical support and maintenance

All services are subject to separate agreements, proposals, or statements of work (SOW), which may include additional terms.

3. Eligibility

You must be at least 18 years old and legally capable of entering into binding agreements to use our Services.

4. User Responsibilities

You agree to:

• Provide accurate and complete information
• Use the Services in compliance with applicable laws and regulations
• Maintain the confidentiality of your login credentials
• Ensure that any data you provide (including patient data, if applicable) is lawfully obtained and shared

You are solely responsible for:

• The legality and accuracy of your data
• Compliance with healthcare regulations (e.g., data privacy laws applicable in your jurisdiction)

5. Data Privacy and Security

We take reasonable measures to protect your data. However:

• You are responsible for ensuring compliance with applicable data protection laws
• For EHR systems, you must ensure lawful handling of patient information
• We process data in accordance with our Privacy Policy

We are not liable for breaches caused by:

• User negligence
• Third-party systems outside our control

6. Intellectual Property

All intellectual property rights related to:

• Our software
• Code frameworks
• System architecture

remain the property of the Company unless otherwise stated in writing.

Upon full payment, clients may receive:

• A license to use the software, or
• Ownership of specific deliverables, as defined in the contract

7. Payment Terms

• Fees are outlined in the applicable contract, proposal, or invoice
• Payments must be made on time according to agreed schedules

Late payments may result in:

• Service suspension
• Additional fees

All payments are non-refundable unless otherwise specified.

8. Third-Party Services

Our Services may integrate with third-party tools (e.g., hosting providers, APIs). We are not responsible for:

• Downtime or errors caused by third-party services
• Changes in third-party pricing or policies

9. Service Availability

We aim to provide reliable Services but do not guarantee:

• Continuous, uninterrupted access
• Error-free operation

Maintenance, updates, or unforeseen issues may result in temporary downtime.

10. Limitation of Liability

To the fullest extent permitted by law:

• We are not liable for indirect, incidental, or consequential damages
• Our total liability is limited to the amount paid for the Services in the past 12 months

This includes damages related to:

• Data loss
• Business interruption
• System failures

11. Indemnification

You agree to indemnify and hold harmless the Company from any claims, damages, or expenses arising from:

• Your use of the Services
• Your violation of these Terms
• Your breach of applicable laws or regulations

12. Termination

We may suspend or terminate your access if:

• You violate these Terms
• Payments are overdue
• Required by law

Upon termination:

• Your access to Services will be revoked
• Data retention and deletion will follow our data policies

13. Confidentiality

Both parties agree to keep confidential any proprietary or sensitive information shared during the course of the engagement.

14. Modifications to Terms

We may update these Terms from time to time. Continued use of the Services constitutes acceptance of the updated Terms.

15. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the Philippines.

16. Contact Information

For questions about these Terms, please contact:

17. Entire Agreement

These Terms, together with any applicable agreements or contracts, constitute the entire agreement between you and the Company.